SHIPPING POLICY
At Luxe Aura Jewels, we prioritize the timely and secure delivery of our personalized jewelry. Understanding the importance of logistics in the e-commerce sector, we have established a comprehensive shipping policy designed to meet customer expectations while ensuring the integrity of our products.
All orders are processed within 1-3 business days. This timeframe allows for the careful handling and quality assurance of each piece of jewelry, including our name pendants and letter necklaces. Once an order is processed, customers will receive a confirmation email containing tracking information, which enables them to monitor the status of their shipment.
Shipping options include standard and expedited services. Standard shipping typically takes 5-7 business days, while expedited shipping can reduce delivery time to 2-3 business days. The choice of shipping method may affect the overall cost, with expedited options generally incurring higher fees. It is essential for customers to select the shipping method that best suits their needs at the time of checkout.
We currently ship to various locations, including domestic and select international destinations. It is important to note that international shipping may be subject to customs duties and taxes, which are the responsibility of the customer. These additional charges are determined by the destination country and are not included in the shipping fees at checkout.
In the event of shipping delays, which may occur due to unforeseen circumstances such as weather conditions or logistical issues, customers will be notified promptly. Luxe Aura Jewels is committed to transparency and will provide updates regarding any significant delays that may impact delivery times.
For any inquiries related to shipping, customers are encouraged to reach out to our customer service team. We aim to provide clear and effective communication to address any concerns regarding order status, shipping options, or potential delays.
In summary, Luxe Aura Jewels is dedicated to ensuring a smooth shipping experience for our customers. By adhering to our established shipping policy, we strive to deliver high-quality personalized jewelry in a timely manner, reinforcing our commitment to customer satisfaction.